Privacy & Cookie Policy

Last Updated: October 25, 2024

This Privacy & Cookie Policy describes how Arisou (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.arisou.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

1. What Data Do We Collect?

We collect the following types of personal data:

Personal information: such as your name, address, email address, and phone number.
Payment details: such as payment information for processing orders.
Website usage data: such as IP addresses, browser type, pages visited, and click behavior (via cookies).

2. Why Do We Collect Your Data?

We use your personal data for the following purposes:

Order processing: to process and deliver your orders.
Customer service: to contact you regarding your orders or any questions.
Marketing and communications: with your consent, we may send you emails about new products and offers.
Website optimization: to improve your experience on our website.

3. Your Rights Regarding Personal Data

You have the following rights:

Access: You can request an overview of the personal data we have about you.
Correction: You can request corrections to any inaccurate data.
Deletion: You can request to have your personal data deleted.
Restriction: You can request that we limit the processing of your data in certain circumstances.
Data portability: You have the right to receive your data in a structured, commonly used, and machine-readable format.
Withdrawal of consent: You can withdraw your consent for data processing at any time.

4. Cookies

Our website uses cookies to enhance your experience. Cookies are small text files stored on your device when you visit our site. We use cookies for the following purposes:

Essential cookies: Necessary for the basic functionality of the website.
Analytics cookies: Help us analyze user behavior to improve the site.
Marketing cookies: Used for targeted advertising and marketing purposes.

5. Cookie Consent and Management

When you visit our website, we display a cookie banner that asks for your explicit consent to use cookies. You can choose to accept all cookies or set your preferences to reject certain types of cookies.

Additionally, you can manage or delete cookies at any time through your browser settings. Most browsers allow you to block or delete cookies via the settings menu. For detailed instructions on how to remove or block cookies, please consult the help section of your browser. You can also enable or disable cookies at any time via your browser settings.

6. Sharing Data with Third Parties

We may share your personal data with third parties in the following cases:

Service providers: such as shipping companies, payment processors, and email marketing platforms that help us provide our services.
Legal obligations: if required to comply with legal obligations or to protect our legal rights.

7. Security of Your Data

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

8. Data Transfer Outside the EU

In some cases, your data may be transferred to countries outside the EU. We ensure that adequate safeguards are in place, such as using standard contractual clauses or Privacy Shield certifications to ensure your data is protected.

9. Changes to This Policy

We reserve the right to update this Privacy & Cookie Policy. Any changes will be posted on this page, and the version will be dated.

10. Contact Information

If you have any questions about this Privacy & Cookie Policy or wish to exercise your rights, please contact us at: Hello@arisou.com