Refund & Return Policy

Return and Refund Policy

 

Arisou - Return Policy

Thank you for shopping at Arisou's Home.

We are committed to ensuring your satisfaction with every purchase. If you encounter any issues, we are here to assist

You have 30 days from receiving your item to request a return.

Return Instructions:

To start a return, click here and follow the steps provided. After submitting your request, we will send you detailed instructions, including the return address, which is outside of the European Union.

Return shipping is at the customer’s expense.

 

Damages and Issues:
Please inspect your order upon receipt and contact us immediately if you encounter any issues, inspect the packaging and take photos if it appears damaged.
Contact us immediately to resolve any issues with defective or incorrect items.
This documentation will help us resolve any concerns promptly.

 

European Union – 14-Day Cooling-Off Period:
If your order is shipped within the EU, you have the right to cancel or return within 14 days, for any reason. Proof of purchase is required.

 

Right of Withdrawal:
You can withdraw from your purchase within 30 days without providing a reason. The period expires 30 days after you or a third party takes possession of the goods.

To withdraw, send us a clear statement (via email or WhatsApp). Ensure it is sent before the withdrawal period ends.

 

Effects of Withdrawal:
If you withdraw, all payments will be refunded within 14 days after we are informed of your decision. Refunds are processed through your original payment method, with no additional fees.

 

Exchanges:
To exchange an item, please return the original item and place a new order.

 

Refunds:
Refunds will be processed within 14 days after we receive the returned product or proof of shipping. Please note, bank processing times may vary.

Ensure the item is returned in its original packaging to avoid any deductions for damage or reduced value.

If more than 14 days have passed since approval, contact us at Hello@arisou.com or WhatsApp +31681742012.

 

Contact Us:
Email: Hello@Arisou.com
WhatsApp: +31681742012
(We respond within 1-2 business days. Support is in English only.)